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The following shop policies apply to all purchases via our online shop:
1. Minimum order quantity and minimum order amount
There is no minimum order quantity for individual item (i.e. you can order for one piece per item), however to economize on handling and delivery charges, total order amount (inclusive of freight charge) has to reach a minimum of US$80.
2. Prices and shipment charge
Our prices are ex-shop Hong Kong and quoted in U.S. dollars. Shipment charge by Speedpost courier or air mail is calculated automatically by our system base on weight of individual items, quantity ordered, and destination. Shipment charge will be shown in our invoice. Customs duty and other charges, if any, is not included and has be to bored by customer.
3. Stock availability
Stock levels are updated daily. However, stocks are subject to availability and we reserve the right to accept or deny any order, or to limit the order quantity on any item, without prior notice. In the case of payment already received we will suggest alternative styles or arrange immediate refund.
4. Payment
Payment is always 100% with confirmed order. Payment received for confirmed orders are not refundable, neither is goods sold returnable.
5. Delivery
Orders will be shipped within two working days upon receipt of full payment and confirmation of order details.
6. Delivery responsibilities
We are not liable for any loss or delay caused by incorrect or invalid information provided by customer. We are also not liable for carriers' delay or damage during transportation.
7. Defects and claims
Please report all defects of goods received immediately. Upon provision of evidence (e.g. pictures, or goods returned to us) we will arrange replacement or credit towards customers' next purchase. We reserve the right to judge the validity of quality claims as well as the mode of compensation.
8. Privacy
We certify that all information obtained from customer will be held strictly confidential, and will be used for the sole purpose of conducting business transactions with our company. |